Order Information

Contact CellPro Labs to request a price quote.

Placing an Order: CellPro Labs accepts standing orders, blanket orders and one-time orders. Call or e-mail today to place your order. Telephone orders must be confirmed in writing via fax, e-mail or mail. When placing an order, please provide account name, customer account number (if known), product name, item number, quantity, price, shipping and billing address, including contact name and telephone/fax numbers.

CellPro Labs accepts all major credit cards. Please call CellPro Labs to place credit card orders.

Attn: Customer Service
2525 Nevada Avenue N., Suite 304
Golden Valley, MN 55427

By Phone: 1.612.877.8100
By Fax: 1.612.877.9213
By E-mail: order@cellprolabs.com

Business Hours: 8:30 A.M. and 5 P.M. (Central Time), Monday through Friday.

Standing Orders: Standing orders provide convenience and economy to a customer and help ensure on-time delivery of cell lines. Please contact CellPro Labs for information about establishing a standing order. Volume discounts are available.

Time Allowance for Orders: Routinely available cell lines may require two week advance ordering, unless you establish a standing order. CellPro Labs does routinely maintain inventory of selected cell lines to meet unanticipated customer needs, please call to inquire. Special order cell lines may require additional time.

Minimum Order: CellPro Labs will accept orders of any size, with a minimum charge of $25.

Canceling or Changing Orders: Cancellation of orders must be made two (2) weeks prior to the delivery date. Changes to standing orders should be submitted two (2) weeks prior to the delivery date.

Billing and Payment: Invoices are sent separately following shipment. Payment terms are strictly net 30 days from date of invoice.

Shipping: Cell lines and Cell Culture Media are shipped Monday, delivered Tuesday. Shipments are sent overnight via the best available transportation. In the case of Monday holidays, shipments are routinely made on Tuesday for Wednesday delivery. Client is charged standard rates for shipping and handling. Packing slips accompany all orders.

Credit or Replacement: Prior authorization must be obtained from CellPro Labs for any credit or replacement. Requests for credit or replacement must be made within 3 working days of receipt of product.

Terms & Conditions of Sale: Sales are void of any seller's warranty or representation, implied or expressed, by usage or otherwise. No claims beyond replacement of unacceptable material or credit on purchase price are allowed. All orders are subject to acceptance. Access Terms and Conditions of Sale at the bottom of the page.